Frequently Asked Questions
Everything you need to know about our botanical beauty essentials.
Are Spruce Apothecary products suitable for sensitive skin?
Yes, our formulations prioritize gentle, plant-based ingredients. However, we always recommend performing a patch test on a small area of skin before full application.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for opened products?
Due to the artisanal nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase for a full refund.
Do you test your products on animals?
Absolutely not. Spruce Apothecary is 100% cruelty-free. We believe in ethical beauty and never test our formulas or ingredients on animals.
How should I store my natural skincare products?
To maintain the potency of our botanical ingredients, we recommend storing your products in a cool, dry place away from direct sunlight.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes or cancellations.